Quality Services Coordinator (Hybrid)

Date:  10 Apr 2024
Location: 

Aberdeen, GB, AB21 0DP

Job Description Quality Services Coordinator with Stork:

 

Responsible for service delivery to both internal and external stakeholder’s through adherence to departmental policies and procedures. The QS Coordinator will operate effectively and efficiently to support the growth of the business whilst delivering the client and Storks operational, financial and administrative requirements.

 

In addition to being responsible for Coordination, a Quality Services Coordinator is also expected to handle the following tasks: administration, sourcing, commercial, business development, and account management/project management.

 

Tasks and Responsibilities as Quality Services Coordinator:

 

Quality Services – Coordination

 

  • Responsible for daily execution of Coordination activities in line with departmental procedures and objectives.
  • Prioritise workload, communicate effectively and support colleagues to meet internal and external stakeholder’s demands.
  • Adhere to departmental policies and procedures to ensure consistent delivery to internal and external stakeholders.
  • Proactive escalation to line manager and management team on operational or commercial issues.
  • Liaising with clients to identify and define project requirements, scope and objectives while ensuring that all client needs are met as projects and work scopes evolve.
  • Responsible for utilising Pathway for all Coordination relating activities and accountable for input of timely and accurate data.
  • Responsible for achieving internal and external stakeholder key performance indicators measurements.
  • Implement client contractual terms and conditions on all assignments.
  • Exhibit flexibility and responsiveness in approach to daily work activities to meet internal and external stakeholder demands.
  • Responsible for ensuring all Inspection reports and costs associated with assignments are uploaded accurately and in a timely manner on Pathway to support the invoicing process.
  • Focus on adding value to internal and external stakeholder relationships through effective engagement and communication.
  • Utilising the support of the Technical Surveillance Subject Matter Expert, gain an understanding of the required skill set of our Field Operative population prior to engagement on any assignments ensuring FO registration and On-boarding requirements are achieved as per company procedure.

 

Quality Services – Administration

 

  • Responsible for completing all administrative tasks assigned by Manager.
  • Adherence to processes and procedures with an adaptability and flexibility to adjustments made to these procedures that support the continual growth of the department.
  • Utilising the support of the Technical Surveillance Subject Matter Expert, gain an understanding of the required skill set of our Field Operative population prior to engagement on any assignments ensuring FO registration and On-boarding requirements are achieved as per company procedure.
  • Support team delivery of the Field Operatives “critical documentation requirements”.
  • Ensure Client is set up and correct project details are in place
  • Ensure PO is in place prior to any work commencing
  • Manage holiday accruals / requests for all PAYE staff
  • Book any travel in line with client / FO contract
  • Ensure all trackers / calendars are update to ensure visibility of FOs movements

Quality Services – Recruitment/Sourcing

 

  • Search for suitable resources in line with client job description and experience
  • Using Pathway, Linkedin, CV Library to find suitably qualified and experienced candidates directly first, maximizing profitability
  • Creating adverts on Linkedin and CV Library as well as other recruitment job boards to try and attract suitably qualified personnel, including Quality Services mailbox in the adverts
  • Working with key suppliers to obtain suitable resources that could not be found directly, ensuring that margins are acceptable
  • Ensure onboarding is completed in a timely manner

 

Quality Services Financial & Commercial Requirements

 

  • Review of Client contracts, must be knowledgeable on relevant clauses affecting delivery of service, rates and rate escalation opportunities
  • Management of rates with Inspectors/FOs
  • Ability to work out margins and profitability
  • Creation of CTRs and seek their approval from Project Controls
  • Responsible for applying Stork’s financial processes and client contractual terms and conditions on all assignments.
  • Ensure adequate purchase order coverage in place ahead of all assignments undertaken.
  • Gain awareness of PO budget costs for each assignment including negotiating with FOs to deliver set margin level agreed with Manager
  • Management of POs ensuring that no work is completed without one, and alerting client when POs near completion which requires uplifting (as dictated in pathway i.e. 75% of PO spend reached)
  • When budgeting for an assignment request approval from The Quality Services Manager or Project Controller where the set margin level can’t be achieved.
  • Ensure all costs associated with assignments are uploaded onto Pathway accurately and in a timely manner to support financial deliverables.
  • Timely support to assist with any commercial or financial queries impacting the Client and or Stork financially.
  • Support in collation of competency related data:  Demand Report, Top 10 Client Report and Paid v’s Charged Reports.

Quality Services Business Development &  Account Management

 

  • Work with assigned clients to build relationships and have regular monthly meetings, MS Teams, phone calls and face to Face where possible (avoid just email relationships)
  • Share statistics with the client including monthly spend and quality near misses
  • Obtain regular work forecasts from clients as well as spotting opportunities to promote other services within Quality Services and the wider Stork
  • Track weekly and Monthly purchase order spend with assigned clients, reporting any opportunities to Manager
  • Be available for assigned clients and attentive to their needs and requirements, answering emails and calls promptly

Quality Services Project Management

 

  • Project management of transactional and major Inspection and quality scopes with assigned clients
  • Attend key project meetings representing Stork Quality Services, gaining knowledge about the project scope to better understand how this can be managed in the most professional and efficient way
  • Report progress of project scopes to Manager and at regular client meetings.
  • Seek to add as much additional value to the output of the project by way of efficiencies or alternative solutions

Performance Requirements

 

  • Deliver consistent approach to all activities as per departmental procedures where attention to detail and accuracy are a primary focus.
  • Provide support to all team members to meet daily tasks and targets.
  • Responsible for meeting annual performance & development objectives as set by line manager, while participating in a minimum of mid-year and end of year reviews.
  • Maintain a high and consistent level of communication and engagement within all internal and external stakeholders.
  • Ability to prioritise tasks and exhibit a flexible approach to workload and client requirements.
  • Desire to achieve results in a metric driven environment.
  • Provide support to team members

HSEQ

 

At Stork, Safety is our first Core Value and we believe that safety is a team effort. Safer Together is employee owned. It is how we think, communicate and act at Stork. As a member of the Stork team, there are expectations of you within your role:

 

  • Be aware of, and understand your HSEQ responsibilities relevant to your role, if unsure ask your Line Manager
  • Work in partnership with HSEQ on any HSEQ matters
  • Work in accordance with your departmental HSEQ Service Level Agreement
  • Understand and adhere to the Safer Together behaviours

 

JOB REQUIREMENTS

 

At Stork, we attach great value to the key competences of our employees. We expect you always give safety the highest priority and that you are strongly working together with others. You are a specialist in your area of expertise and you have a proactive and entrepreneurial attitude.

 

Specific Requirements for the Quality Services Coordinator:

 

Education & Experience

 

Education

 

  • GCSE Standard Grades or equivalent/moderate level of industry related experience

Experience

 

  • Experience of working in a field or similar type environment.
  • Previous commercial and financial experience.
  • Self-starter, with a focus on delivering results individually and as a team.
  • Proven ability to multi task and plan workload to deliver results.
  • Demonstrated experience in decision making and effective utilisation of resources.
  • Ability to build and manage relationships through effective use personal and interpersonal skills.

We understand that our people are key to achieving Storks ambition to be the Industry reference every day, everywhere and we are proud to have been awarded the Investors in People Gold standard in recognition of our strong employee engagement focus.

 

WORKING CONDITIONS 

 

There are many great reasons to work at Stork – 

 

Competitive Benefits

 

In order to attract and retain skilled, competent and customer focused people we offer a competitive and extensive benefits package providing a suite of both contractual and voluntary benefits including access to corporate discounts. Employee benefits will depend on work location and role, however, may include life assurance, income protection, and private medical insurance.

 

In addition we recognize the importance of providing flexibility to our employees and offer a Flexi Friday working arrangement as well as the opportunity to purchase additional annual leave.

 

Location: Dyce, Aberdeen
Hours: 40 hours
Contract: Permanent

Working Arrangements: hybrid working is available, 3 days a week working in the office is the minimum requirement upon completion of training

 

COMPANY INFORMATION

 

Stork, a Fluor company, is an expert provider of maintenance, modification and asset integrity services to the global oil and gas, chemicals and process, metals and mining, power, and manufacturing industries. We are dedicated to improving asset performance, safety and cost efficiency for our Clients throughout the complete asset life cycle. 

 

With a team of 19,000 employees in over 100 countries, we serve more than 4,000 Clients across 6 continents. 

 

Stork is dedicated to reducing risk, assuring safety and reducing environment impact through our award-winning value driven HSEQ platform; Safer together Whilst safety will always remain our core value, the platform not only communicates on Safety but also on Health, Environmental and Quality issues too.  We are committed to our transparent, employee-led approach to HSEQ.

 

One Team, One Stork

 

As one Stork, we treat all people with dignity, respect each other’s perspective and share knowledge and resources to achieve excellence, deliver value and grow individually and collectively. 

 

We are fully committed to the elimination of unlawful and unfair discrimination and value the difference that a diverse workforce brings to the organisation. Stork recognises that providing equality of opportunity, valuing diversity and promoting a culture of inclusion and flexibility to our employees is vital to our success.

 

From school leavers and university graduates to transitioning military veterans, we provide career opportunities with targeted development programmes. 

 

Going above and beyond for our wider community

 

Stork is dedicated to ensuring we are a socially and environmentally responsible employer and undertake a range of activities to give back and support the communities in which we live and work – from various charity work to working with schools as part of Developing Young Workforce.

 

CONTACT

 

Are you the person we're looking for? We're looking forward to receiving your CV and motivation letter. For more information please contact the Recruiter on Careers@stork.com.